Pay on delivery and managing orders

Confirmation calls, statuses, receipts and what buyers receive.

Orders arrive as Pending. Move them to Processing once confirmed, Shipped when handed to delivery, Delivered when paid. Cancelled and Returned restore tracked stock.

Confirmation calls

Customers can be flagged “confirm first” or “blocked” from the Customers page. Flags apply at checkout automatically.

Emails

Buyers who give an email receive a confirmation and status updates; edit the wording in Settings › Notifications. You receive a new-order summary at your alert email.

Printing

Open an order and use Print for a receipt or packing slip; both render your language and currency.

A normal day of orders

New orders sit in Pending until you have confirmed the phone number. Processing means you are packing. Shipped means the parcel left. Delivered means you were paid. Skipping straight to Delivered is allowed, but the buyer email for the skipped status will not send. Stock returns only when you mark Cancelled or Returned on a tracked product.

If the screen does not match

Menu names follow the dashboard in English. A translated dashboard uses the same order: the checklist on Home, then Products, Orders, and Settings. Your plan can hide a feature this guide mentions. Analytics reports, for example, are on Growth and Pro. The page will say so rather than show an empty button.

Still blocked? Email info@w3ultra.com with the guide title and a screenshot. We reply within one business day.