Help centre/Your store
Connect your own domain
A few DNS records where you manage DNS; SSL is automatic.
Your free address keeps working. A custom domain is added from Dashboard › Domains › Connect a domain.
- 1Enter the domain (without www).
- 2Copy the DNS records shown (A and AAAA for the root domain and www).
- 3Where you manage DNS for the domain (usually where you bought it), add those records and delete any other A, AAAA or CNAME records for @ and www. The wizard shows the exact menu path for common providers.
- 4Wait. Usually minutes, sometimes a few hours. We check every minute while the page is open and email you when it is live.
Existing email on the domain
Your nameservers and email (MX/TXT) records stay as they are, so email keeps working.
Status says “old records still set”
Another A, AAAA or CNAME record for @ or www still points elsewhere (often a parked page). Delete it at your DNS provider, then press Check.
While DNS is moving
The free subdomain keeps serving the shop, so you can take orders during the wait. Do not delete the subdomain. If the status stays on “old records still set”, the usual cause is a parking A record next to the one you added. Remove the extra record and press Check again. Email on the domain is untouched because MX records are not part of the list we show.