Refund policy
Trials are free. Paid plans follow the rules below. Customer refunds for the goods you sell are between you and your buyer. This page is only about the W3Ultra subscription.
Trials
Trials are free; nothing is charged.
Ending a trial early does not create a credit. When the 14 days finish, request a plan or let the storefront follow the grace rules in your billing settings.
Monthly plans
Monthly plans are not refundable once activated. Cancel any time; the shop stays live until the end of the paid month.
A renewal you did not mean to request can be stopped before we confirm payment. After activation, the month runs to its end date.
Yearly plans
Within 14 days of activation, unused full months are refundable on request. After 14 days yearly plans are not refundable, but the remaining period can be transferred to another shop of yours.
The transfer keeps the same end date. It does not create a second subscription. Tell us both shop addresses in the request.
The two months included in yearly pricing are part of the plan price, not a separate credit you can cash out.
How to request
Email info@w3ultra.com from the owner account; refunds are returned by the method used to pay.
Include the shop address, the plan, the date we activated it, and the amount you paid. We confirm by reply before any money moves.
Refunds for goods, delivery failures or buyer disputes are not processed by W3Ultra. Handle those in your own orders.
Questions: info@w3ultra.com