Help centre/Selling
Delivery zones and charges
Charge by region, by the rest of the country, or the same everywhere.
Zones live in Settings › Delivery. A zone matches an address by region (for countries with region data), by “rest of country”, or “everywhere”. The first matching zone in order wins.
- 1Add a zone and pick where it applies.
- 2Set the delivery charge and, optionally, a free-delivery threshold.
- 3Add an estimated delivery time; buyers see it at checkout and in emails.
- 4Drag zones to set priority; “everywhere” usually goes last.
Lost checkouts
Analytics shows “Lost at checkout”: buyers whose address matched no zone. Add a catch-all zone if that number is not zero.
A shop with one city
You do not need a zone per neighbourhood on day one. One “everywhere” zone with a flat charge is enough to accept an order. Split later when you know which regions cost more. Buyers see the charge and the estimate before they place the order, and the same numbers appear on the receipt.