Zones live in Settings › Delivery. A zone matches an address by region (for countries with region data), by “rest of country”, or “everywhere”. The first matching zone in order wins.
- 01Add a zone and pick where it applies.
- 02Set the delivery charge and, optionally, a free-delivery threshold.
- 03Add an estimated delivery time; buyers see it at checkout and in emails.
- 04Drag zones to set priority; “everywhere” usually goes last.
Lost checkouts
Analytics shows “Lost at checkout”: buyers whose address matched no zone. Add a catch-all zone if that number is not zero.
A shop with one city
You do not need a zone per neighbourhood on day one. One “everywhere” zone with a flat charge is enough to accept an order. Split later when you know which regions cost more. Buyers see the charge and the estimate before they place the order, and the same numbers appear on the receipt.